"I found it good to share management experiences with people from different working environments and felt the course content related closely to my own area of work".
Doing the ILM Level 2 Team Leading Award gave me the confidence to apply for the Team Leader position which I successfully gained.
The course really helped me recognise my strengths and gave me the confidence to talk about these at my interview.
Having studied Psychology and Identity Studies at Liverpool Hope University, Lauren Hayes decided to pursue a career in education, and so became a Learning Support Assistant in a Special Educational Needs School in Newport.
She then moved to a private day nursery, took an NVQ 3 in Care and Education, and eventually became the Deputy Manager of another nursery – working there until she had her daughter.
In order to combine work and motherhood, Lauren returned to work on a part-time basis as a childcare assistant with Caerphilly’s Flying Start initiative.
In this role, she has been able to attend a range of training to continue her professional development. This included the opportunity to join the Ascent programme and study for the Level 2 Team Leader Award, which, Lauren believes, helped her to win a recent promotion to a Team Leading role.
Lauren found it good to share management experiences with people from different working environments and felt the course content related closely to her own area of work.
It gave her the opportunity to look at her own role and recognise the things she was doing well. The course also encouraged feedback from her manager, which was positive, and so gave her the confidence to apply for promotion.
Lauren has already made use of the communication skills from the Ascent course to good effect in her workplace. This has included: